Meet the Expert: Brian Sullivan

Brian Sullivan is an assistant professor of heating, air conditioning, and refrigeration technology at the New England Institute of Technology. He earned his associate in science degree in heating, ventilation, and air conditioning technology from New England Institute of Technology. He also holds a bachelor’s of applied science in educational/instructional technology from Fitchburg State University.
Before joining the New England Institute of Technology faculty in 2009, Sullivan served as an HVAC instructor at the Bristol-Plymouth Regional Technical School for more than 14 years.
HVACClasses.org: What’s something you wish the public understood about the HVAC industry?
Sullivan: I wish the public understood the complexity and importance of a properly designed and installed HVAC system. It’s not just about a thermostat and a furnace. An HVAC system is a complex network of components—including ductwork, refrigerant lines, and electrical connections—all working together to provide comfort and safety.
Many people think a home or building’s comfort is solely dependent on the heating and cooling unit itself. However, a poorly designed duct system can lead to inefficient operation, higher energy bills, and uneven temperatures, even with a brand-new unit. The air you breathe is also a major factor. Proper ventilation and filtration are critical for indoor air quality, which directly impacts health. We’re not just moving air; we’re creating a controlled environment that supports well-being.
I also wanted to impress upon the public the dangers associated with a career in HVAC:
- Falls: HVAC technicians often work at heights on ladders, scaffolds, and rooftops, leading to a significant risk of falls.
- Physical Strain: The job is physically demanding, involving lifting heavy equipment and working in cramped, awkward spaces like attics and crawl spaces. This can lead to strains, sprains, and long-term joint and muscle pain.
- Chemical Hazards: Technicians are regularly exposed to refrigerants, solvents, and other chemicals. Inhaling these substances can be harmful, and some, like refrigerants, can displace oxygen and cause asphyxiation if a leak occurs in a confined space.
- Electrical Dangers: HVAC systems operate on high voltage, and technicians are at risk of electrocution if they do not follow proper safety procedures.
- Confined Spaces: Working in tight, poorly ventilated areas like air ducts and around compressors can be dangerous due to limited space and potential exposure to toxic gases.
- Extreme Weather: Some jobs require working outdoors in all weather conditions, from extreme heat to rain and snow.
- Repetitive Motion and Wear and Tear: Over time, the physical demands of the job can lead to chronic injuries to the back, knees, and shoulders.
- Emergency Calls and Unpredictable Schedules: Technicians are often on-call for emergencies, leading to irregular hours and increased stress, especially during peak seasons.
HVACClasses.org: Do you have any advice for those considering a career in HVAC?
Sullivan: My advice is to be ready to be a lifelong learner. The HVAC industry is constantly evolving, with new technologies, refrigerants, and efficiency standards emerging all the time. A career in HVAC offers more than just hands-on work; it requires a strong grasp of physics, chemistry, and electrical principles. You’ll need to be a problem-solver who can diagnose complex issues and use critical thinking to find solutions.
HVAC technicians have a high demand for their skills. It’s a stable and well-paying career that doesn’t necessarily require a four-year college degree. Many excellent programs, including trade schools and apprenticeships, can get you started. Focus on developing your troubleshooting skills and customer service, as you’ll often be the face of your company.
HVACClasses.org: What does the future of the HVAC industry look like to you?
Sullivan: The future of the HVAC industry is driven by sustainability and smart technology. We’re moving toward more energy-efficient and environmentally friendly systems. Heat pumps, which can both heat and cool a home, are becoming the standard, especially with advancements in cold-climate performance. There will be a greater emphasis on refrigerants with a lower global warming potential to comply with environmental regulations.
The integration of smart technology will also be a major factor. Systems will become more connected and automated, allowing for remote diagnostics, predictive maintenance, and greater control for homeowners through apps and smart home platforms. Technicians of the future will need to be proficient in both mechanical and digital skills, understanding how to service not just the hardware but the software and network connections that control it. The industry is on the cusp of a major transformation, with a strong focus on creating greener and more intelligent indoor environments.